PRIVACY POLICY

1. Introduction

This Privacy Policy (“Policy”) explains how Motahajiba (“the Company”, “we”, “us”, or “our”) collects, uses, discloses, and safeguards personal information obtained from users of the Website. By using the Website, you consent to the practices described herein.

2. Information We Collect

We may collect the following categories of personal information:

(a) Information you provide directly, including your name, billing and shipping address, telephone number, and email address.
(b) Payment-related information processed securely by Skipcash and other payment service providers.
(c) Account information, including usernames, passwords, and security questions.
(d) Information collected automatically, including IP address, browser type, device information, and usage patterns through cookies and similar technologies.
(e) Information obtained from third parties, such as logistics partners (Aramex, DHL) and analytics providers.

3. Use of Information

We use your personal information for the following purposes:

(i) To process and fulfill your orders.
(ii) To provide customer support and respond to inquiries.
(iii) To improve the functionality and user experience of the Website.
(iv) To send you promotional materials and marketing communications, subject to applicable laws.
(v) To detect, prevent, and investigate fraudulent or unlawful activities.
(vi) To comply with legal and regulatory requirements.

4. Cookies and Tracking Technologies

The Website uses cookies, pixels, and other tracking technologies to enhance your browsing experience, analyze traffic, and personalize content. Most web browsers accept cookies by default; however, you may modify your browser settings to decline cookies. Please note that disabling cookies may impair the functionality of the Website.

5. Sharing and Disclosure of Information

We shall not sell, lease, or trade your personal information to third parties. We may disclose your information in the following limited circumstances:

(a) To logistics partners such as Aramex and DHL for the purpose of fulfilling deliveries.
(b) To payment processors such as Skipcash to process payments securely.
(c) To service providers and affiliates assisting us in operating the Website.
(d) Where disclosure is required by law, legal process, or regulatory authorities.
(e) In connection with business transfers such as mergers, acquisitions, or reorganizations.

6. Children’s Data

The Website is not intended for individuals under the age of eighteen (18). We do not knowingly collect personal information from minors. If we become aware that such information has been collected, we shall promptly delete it.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We shall implement appropriate safeguards to ensure that such transfers comply with applicable data protection laws, including reliance on standard contractual clauses and similar mechanisms.

8. Data Security

The Company implements industry-standard technical, administrative, and physical safeguards to protect personal information. Notwithstanding these measures, no method of transmission or storage is completely secure, and the Company cannot guarantee absolute security of your data.

9. Your Rights

Depending on your jurisdiction, you may have the following rights with respect to your personal data:

(a) Right to access and obtain a copy of your personal information.
(b) Right to request corrections of inaccurate information.
(c) Right to request deletion of your data (“right to be forgotten”).
(d) Right to data portability.
(e) Right to restrict or object to processing.
(f) Right to withdraw consent, where processing is based on consent.

To exercise these rights, you may contact us using the details provided below. We shall respond to such requests in accordance with applicable data protection laws.

10. Modifications to this Policy

The Company reserves the right to update, amend, or modify this Policy at any time. Any changes shall be effective immediately upon posting on the Website. We encourage users to review this Policy periodically to remain informed of how their data is handled.

11. Contact Information

For inquiries regarding this Privacy Policy, please contact us at:

Email: customersupport@almotahajiba.com
Address: Doha, Qatar