TERMS AND CONDITIONS

1. Introduction and Acceptance of Terms

These Terms and Conditions (“Terms”) govern your use of the Motahajiba website (the “Website”). By accessing, browsing, or using the Website in any manner, you hereby acknowledge and agree to be legally bound by these Terms without limitation or qualification.
If you do not agree to these Terms, you must immediately refrain from accessing or using the Website.

2. Eligibility

The Website is intended solely for individuals who have reached the age of legal majority in their jurisdiction of residence.
Minors under the age of eighteen (18) years shall not register as users, shall not conduct transactions, and shall not otherwise use the Website.
By using the Website, you represent and warrant that you meet the eligibility requirements set forth herein.

3. Products, Content, and Specifications

All features, content, specifications, products, and prices described or depicted on the Website are subject to change at any time without notice.
Certain measurements and descriptions are approximate and provided for convenience only.
While the Company endeavors to ensure accuracy in product representation, including colors and details, variations may occur due to device display settings.
The inclusion of products or services on the Website shall not constitute a guarantee of availability at any given time.

4. Accuracy of Information

The Company makes reasonable efforts to ensure that information displayed on the Website is complete, accurate, and current.
Notwithstanding the foregoing, errors, inaccuracies, or omissions may occur, including with respect to product descriptions, pricing, and availability.
The Company reserves the right to correct such errors and to update information without prior notice at its sole discretion.

5. Intellectual Property and Restrictions on Use

The Website, including but not limited to its design, text, graphics, interfaces, and arrangement thereof, is protected by copyright, trademark, and other applicable laws.
No content or material from the Website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any manner without the Company’s prior written consent, except for personal, non-commercial use. Unauthorized use of Website content may constitute a violation of applicable intellectual property laws.

6. User Conduct and Prohibited Materials

You shall not post, transmit, or otherwise make available through the Website any unlawful, defamatory, obscene, profane, or otherwise objectionable material.
Any conduct that, in the Company’s sole judgment, restricts or inhibits any other user from using or enjoying the Website will not be permitted.
The Company reserves the right to remove any such materials and to fully cooperate with law enforcement authorities or court orders directing disclosure of the identity of individuals involved in such activities.

7. Customer Accounts and Security

If you choose to create an account on the Website, you are solely responsible for maintaining the confidentiality of your login credentials and for restricting access to your account.
You agree to accept responsibility for all activities that occur under your account, whether authorized by you or not. The Company shall not be liable for any unauthorized use of your account arising from your failure to maintain adequate security measures.

8. Online Payments

Payments for products or services shall be made exclusively through Skipcash, using Visa or MasterCard.
All invoices shall be issued in Qatari Riyals (QR), although indicative pricing may be displayed in other currencies for convenience.
The Company employs industry-standard encryption technologies, including SSL certificates, to secure payment processing.
At no time shall the Company store sensitive payment card data, including card numbers, CVV codes, or expiration dates.
You are solely responsible for ensuring that your device and network are secure when transacting on the Website.

9. Orders, Delivery, and Shipping

The Company shall arrange for the shipment of orders on a daily basis through its designated logistics partners, namely Aramex and DHL.
All delivery timelines are subject to the policies of these carriers as well as customs clearance procedures, regulatory restrictions, and force majeure events beyond the Company’s control.
Customs duties, taxes, and other charges arising from international shipments shall be borne solely by the customer.

10. Order Cancellation Policy

All orders are processed within 3 days upon confirmation.
If you cancel an order prior to shipment, a cancellation fee equal to five percent (5%) of the total order value shall apply.
If you cancel an order after shipment, you shall be liable for both the cancellation fee and any applicable shipping charges incurred.

11. Refunds and Exchange Policy

Customers seeking a refund or exchange must present the original invoice.
Refunds shall only be made via the original method of payment.
The following conditions shall apply:

Goods must be returned within fourteen (14) days from the date of purchase.
Goods must be in their original packaging, with price tags, catalogues, and all accessories included.
Goods purchased during promotions, sales, or special offers shall not be refunded or exchanged unless proven to have manufacturing defects.
Goods that have been altered, misused, or damaged shall not be eligible for return or refund.

12. Indemnification

You hereby agree to defend, indemnify, and hold harmless the Company, its affiliates, officers, directors, employees, and agents from and against all claims, damages, liabilities, losses, and expenses, including reasonable attorneys’ fees, arising from your use of the Website or any violation of these Terms.

13. Limitation of Liability

To the fullest extent permitted by law, the Company disclaims all warranties, express or implied, regarding the Website and its content.
The Company shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your access to or use of the Website.
In no event shall the Company’s aggregate liability exceed the amount actually paid by you for the product or service in dispute.

14. Dispute Resolution

Any dispute arising out of or relating to these Terms shall be resolved amicably between the parties within thirty (30) days of written notice.
If unresolved, the dispute shall be referred to arbitration conducted by three arbitrators (one appointed by each party, and the third appointed jointly by the first two).
The arbitral decision shall be final and binding and enforceable in any jurisdiction.
The arbitration shall be conducted in the Arabic/English language and in accordance with internationally recognized arbitration rules.

15. Modifications

The Company reserves the right to amend, modify, or update these Terms at any time without prior notice. Such changes shall be effective immediately upon posting on the Website.
Your continued use of the Website following such changes shall constitute your acceptance of the revised Terms.

16. Contact Information

For any questions regarding these Terms, please contact us at:

Email: customersupport@almotahajiba.com
Address: Doha, Qatar